MOHAMAD's CV
MOHAMAD ISWAN BIN ISMAIL
Senior Compliance And Incident Response Manager | Governance And Risk
Profile summary
Strategic and results-driven Security, Compliance, Investigations, and Operations professional with more than 23 years of experience across government, law enforcement, aviation regulation, transport infrastructure, and corporate environments in Singapore and the UAE. Strong background in regulatory compliance, enterprise security governance, crisis management, investigations, intelligence analysis, operational risk management, stakeholder engagement, and business continuity. Proven ability to lead complex operations, strengthen governance frameworks, manage high-risk incidents, and drive operational improvements in fast-paced and highly regulated environments. Experienced in working with senior leadership, government agencies, regulators, and cross-functional stakeholders to deliver operational excellence, mitigate organisational risks, and support strategic objectives. Recognised for analytical thinking, leadership, adaptability, and the ability to manage sensitive matters with professionalism and integrity.
Career highlights
Compliance Operations Management: Managed nationwide compliance governance and operational risk management across all seven Emirates while reducing incident response time by 35 percent through structured frameworks.
Rail Security Governance: Directed security governance for over 50 Metro and Tram stations and reduced security gaps by 30 percent through risk-based operational improvements.
Frontline Operations Leadership: Supervised teams of more than 20 officers during patrol and enforcement operations, achieving a 95 percent case resolution rate.
Key skills
Professional experience
Shaped nationwide compliance strategy and governance frameworks, steering operations across the UAE and supporting regional GCC initiatives. Directed regulatory adherence, operational risk mitigation, and external government relations while overseeing incident response protocols.
- Reduced incident response time by 35% through structured escalation and triage frameworks.
- Executed investigations involving fraud, misconduct, safety incidents, and regulatory breaches.
- Managed disciplinary governance processes that strengthened accountability and operational compliance.
- Maintained liaison duties with Police, Transport Regulators, Traffic Authorities, and other Government Agencies.
Steered rail security governance, operational resilience, and infrastructure protection programmes across Dubai Metro and Tram operations, reporting directly to executive leadership and overseeing End-to-end security enhancement projects, audits, and emergency preparedness frameworks.
- Directed security governance and operational readiness across 50 Metro and Tram stations, coordinating security operations during international events such as EXPO2020 and COP28 while advising leadership on crisis management and business continuity.
- Reduced security gaps by 30% through risk-based operational improvements, enhanced governance controls, vulnerability assessments, red-team exercises, and strict regulatory oversight.
- Managed multi-million-dirham security enhancement projects including CCTV modernisation and infrastructure upgrades while strengthening operator compliance through targeted KPI monitoring.
- Evaluated multi-billion AED infrastructure tenders focusing on security systems, resilience, operational integration, and lifecycle requirements.
- Assessed compliance with UAE national security frameworks, operational standards, and transport regulations.
- Applied structured risk-based evaluation methodologies to strengthen procurement governance and operational planning.
Defined committee strategy for emerging aerial mobility initiatives, steering safety governance and intermodal connectivity across stakeholders. Provided operational input from the Rail Agency perspective to support integrated transport planning.
- Reviewed and assessed security risks, emergency response considerations, and infrastructure protection requirements related to aerial mobility operations.
- Contributed to the development of policies, procedures, and mitigation measures aligned with RTA standards and UAE regulatory requirements.
- Supported risk assessments, operational coordination, and contingency planning for future transport technologies and smart mobility initiatives.
- Coordinated multi-government enforcement operations with the Attorney-General's Chambers, Commercial Affairs Department, and Inland Revenue Authority of Singapore.
- Achieved case resolutions and received Commanders Commendations and Operational Excellence Awards for investigative performance.
- Conducted covert and overt operations targeting organised crime and public safety threats using threat assessments.
- Achieved a 95% case resolution rate through effective operational coordination and workflow management.
- Reduced incident response time by 35% through structured escalation and triage frameworks.
- Executed disciplinary governance processes that strengthened operational compliance across all seven Emirates.
- Investigated breaches of the Air Navigation Act and unmanned aircraft regulations.
- Conducted inspections, intelligence gathering, evidence analysis, and enforcement actions.
- Authored standard operating procedures, workflows, and operational coordination processes for emergency operations.
- Coordinated ambulance services, emergency communications, and quarantine case management with healthcare providers.
- Conducted security audits including red-teaming, threat assessments, and operational inspections across 100 transport nodes.
- Developed intelligence-led standard operating procedures for investigations and threat mitigation.
Education
International Policing / Criminal Justice
Police Studies (Criminal Justice)
Management & Police Studies (Security Studies & Law)
Certifications
Languages
English · Fluent
Malay · Professional
Indonesian · Fluent
Arabic · Basic